Customer Satisfaction & Loyalty
Tracks metrics like Net Promoter Score (NPS) and customer churn.
Customer Sat. Score
7.8/10
Score > 8.0 is excellent
Customer Churn Rate
2.1%
Monthly churn
Customer Lifetime Value (LTV)
₹25,000
Average customer value
Repeat Purchase Rate
65%
Customers making >1 purchase
Satisfaction & Churn Trends
Customer Satisfaction Trend
Customer Satisfaction Score over the last four months.
Monthly Churn Rate Trend
Percentage of customers lost each month.
NPS Breakdown & Feedback Themes
NPS Distribution
Promoters, Passives, and Detractors.
Top Customer Feedback Themes
Most frequent topics from customer reviews and surveys.
| Theme | Mentions | Sentiment |
|---|---|---|
| Product Quality | 120 | Positive |
| Price & Value | 85 | Neutral |
| Delivery Speed | 60 | Negative |
| Website Usability | 45 | Negative |
| Customer Service | 30 | Positive |