Customer Complaints & Feedback
Analyzing customer feedback to drive quality improvement and satisfaction.
Total Complaints (Month)
120
Last 30 days
Avg. Resolution Time
5 days
Time to close cases
Post-Resolution CSAT
4.2 / 5
Return Rate
1.5%
Due to quality issues
Complaint Trends
Complaint Volume & Resolution Time
Monthly trends for incoming complaints and time to resolve.
Complaint Breakdowns
Complaints by Type
Categorization of customer feedback.
Complaints by Product
Identifying which products receive the most complaints.